Procedures

Policy Summaries
Freight on Board Shipping Point

NOTE: All purchases are considered to be purchased in Ontario Canada and therefore are charged GST which is 5% of the sales price

Our Sales Policy:
We fully stand behind all products sold on this site. All original artworks are warranted against material damage. Should an artwork arrive and be materially different than that listed on the site, we will gladly issue a credit or refund upon return of the artwork in its original condition.

All original artworks are shipped insured unless otherwise indicated by the Buyer. Our shipping company is UPS and all customers must comply with UPS shipping policies. Be sure to inspect all shipments before signing a release for them. Although extremely rare, items damaged in transit will be compensated for by the Carrier's insurance policy (i.e. UPS).

Returns:
If there is a material misrepresentation or error on original artwork sales or advertisements, please contact us by email at marshall.me@gmail.com within 5 days of receipt of the order. We will then instruct you on return shipping instructions. If the error is from us, we will either correct the order at no charge to the Customer or if we cannot fulfill the order for any reason, we will promptly issue a full refund including shipping charges if applicable upon receipt of the original order in its original condition.

All other returns after the 5 day notification period will be issued a credit towards another purchase upon return of the merchandise in its original condition.

Material misrepresentation definitions that would lead to a full refund on a purchase of an artwork:

All other errors or omissions will be addressed and dealt with in a manner to be least inconvenient to the Buyer.

Shipping Policy:
Allow for 7 to 14 business days (Canada) arrival time from the date of purchase for any print and or painting.

All print orders are professionally packaged to ensure safe arrival intact and can be processed via UPS’s online shipping calculator through PayPal. Larger paintings need special crating that must be custom made for each artwork. This adds to the shipping cost but is absolutely necessary to obtain the proper insurance from the carriers. For original paintings please contact M.E. Marshall directly in order to arrange shipping.

For all prints, we use UPS; we may suggest Greyhound Courier Express (within Canada) for crated paintings. The order will be track able and insured. If lost or damaged in transit, a replacement will be sent as quickly as possible free of charge upon receipt of the original order or confirmation from the carrier that the item was lost or damaged. Please always inspect the packaging before accepting the shipment. If there are visible signs of damage or moisture, please have the delivery person make a note of it and make him stay until the item is opened and inspected for damage.

For all original artworks, typically we must contract a fine art shipper. Often they require crating be done in-house to comply with the insurance / shipping requirements. Thus, often we must find out where the artwork is going and have a custom quote put together, as most common carriers do not carry original works of art. We do offer rates that offer us no premium over the quoted rates of our carriers.

Typically, the insurance on original artworks is between 1 and 2% of the declared value. We have full service Fine Art Shippers that can make all of the necessary arrangements to just about anywhere in the world, including customs brokering and documentation.

Security/ Privacy:
We will only collect information needed from you to facilitate your purchase. We will not disclose your personal information including email address to other parties. When a purchase takes place online, PayPal has extremely secure security features; which prevent your information from being viewed by others. Any information of yours needed to facilitate a sale will be stored securely and utilized only by accredited institutions processing the transaction.